Innovator in Contact Center Digital Transformation
Join us on the leading edge.
Join us on the leading edge.
Speech-Soft prides itself on technical excellence, resilience, professionalism, and our ongoing commitment to our employees. Speech-Soft accepts challenges that come our way, and together our teams reach new technical and professional heights.
Speech-Soft encourages professionals, engineers, and technical personnel to become part of our team. Become a Speech-Soft leader and challenge yourself every day. Come share our success.
Candidates who wish to apply should submit there resume below after selecting the desired open position.
The ideal candidate will be responsible for planning, managing, coordinating, and implementing projects within the approved budget, timeline, and scope with high customer satisfaction. They will a…
Five plus years of experience in VUI design. Experience with NLU and directed dialog speech application projects. Basic Qualifications: Experience with NLU tagging a…
Web Application Developer with experience integrating with cloud platforms such as AWS or Twilio. Experience with Cisco-based …
Analyze requirements and design solutions for approved projects and change requests of moderate to high complexity. We’re&n…
Analyze requirements and design solutions for approved projects and change requests of moderate to high complexity. Ability t…
Candidate will be skilled in developing interactive cloud / virtualized dashboards and applications. Proficient in design, development, engi…
Proficient in design, development, engineering and deployment
of CISCO CVP IVR (VXML application using Call studio) Finesse and CTIOS agent desktop applications. Understanding of backend integration methods and processes. Proficient at making recommendations and turning business requirements into executable solutions through the use of best practices. Position requires a BS degree or equivalent combination of education and a minimum 3 years of relevant work experience. Salary is competitive and commensurate with experience and ability. Additional requirements include: ability to troubleshoot software issues; excellent oral and written communication skills; willing to travel up to 100%; working knowledge of Cisco Contact Center technologies, Java and Databases; strong planning and organizational skills.
and Object-oriented design required. Ideal candidates will also have experience with web server administration and configuration of Tomcat, Apache, Django, Ruby on Rails, JBoss and PHP. A successful candidate should also have experience with database administration (MySQL, MS SQL, Oracle, Mongodb, etc). Experience with Contact Center environments is strongly desired. Experience coding for Cisco technologies (Finesse, CTI, CTIOS, etc) is a plus. The ideal candidate should have a BS degree or equivalent experience and education, with a minimum of 2 years of relevant work experience. Salary is competitive and commiserate with experience and ability. Additionally the candidate should possess strong troubleshooting skills, excellent oral and written communication skills; willing to travel up to 100% and have strong planning and organizational skills.
Ability to design complex VUI documents and highly technical
Microsoft Visio Call flows for IVR applications. Ability to troubleshoot software issues. Working knowledge of Cisco Contact Center technologies, Java and Databases. Understanding of Concepts of CTI, UCCE, UCCX and UCM. Experience in developing complex IVR/VRU Call flows. Strong planning and organizational skills to meet critical timelines. Position requires an in depth understanding of IVR/VXML technology, JAVA, J2EE; the architecture of Cisco Call Center technologies; an understanding of SDLC process and implementation; experience in design, development, testing and implementation of self-service DTMF, directed dialog and NLU Speech applications; various IDE’s like Cisco Studio, Interaction Composer, CVP Call Studio and GVP Studio; and of Speech Recognition parameters like ASR, TTS and thorough understanding of IVR Speech Tuning. The successful candidate will have a Bachelors degree in Computer Information Systems, Information Technology or related field (or the equivalent) and five(5) years of experience in the engineering/development field, more specifically with Cisco Call Center Technologies. Experience may have been gained concurrently.
Are you a person who sees disparate use cases and formulates them into a cohesive story?
Join the Speech-Soft Team and work alongside other talented, driven individuals to help build the next generation of customer interaction applications. Speech-Soft creates hybrid cloud and premise leading edge applications to empower and enable companies to drive customer experiences. Our development team works hand in hand with our consulting and engineering teams to ensure we are building real-world applications that exceed the customer’s requirements. Our goal is to find someone that thrives on challenges, is self-motivated to look for solutions and that can lead from the front working with other development team members. Requirements include:
Experience with AWS or Twillio a plus. Ability to lead and generate requirements, design, test and deployment documentation.
Experience with NLU and directed dialog speech application projects.
Experience with NLU tagging analysis as part of an NLU tuning. Experience with VUI evaluation as part of a tuning effort. Experience across broad vertical markets such as health care, utilities, banking, financial services and transportation/logistics. Experience with multi-language design. BA degree or equivalent experience. Good documentation and customer communications skills. Ability to lead a design and requirements session with Fortune 1000 business and IT clients.