Contact Center Practice
You can rely on our architects to design and deliver the components for a single, tightly integrated solution.
Our team of consultants and architects understands the importance of your customer's first interaction with your contact center.
That’s why we provide a detailed methodology and hands-on support as you adopt, expand, or migrate to cloud contact center and self-service platforms. Our focus is to create easier and faster management solutions by lending our knowledge and expertise to help you reach your business goals.
Our services are designed to help you achieve your customer interaction goals in ways that are easier, faster and better. Our expert teams are creative, nimble, and focused on the frontier of what is possible. Let us help.
Assessments are an effective tool to reveal customer service pain points and improve overall efficiency. Our expert consultants customize a solution that meets your specific needs. We also bring senior guidance to help you identify current issues, envision a strategy, and provide a roadmap for the future.
Our engineers and consultants provide a wealth of knowledge and years of experience developing efficient methodologies. Not only do we deliver an effective application to meet your needs, but also do it on your timeline. From cloud to on-premise contact centers, IVR, IVA, and Chat/SMS, we offer intelligent design and support to help your business achieve its customer experience goals.
KomandEX is the ideal tool for both partial and complete migration of legacy contact centers to the cloud since it can be used on top of several different platforms. It is a management solution that saves hours and improves accuracy through better skill management and scheduling of your agents. Our software offers an unseen level of control to impact operational efficiency.
With one common interface, you are better able to manage your agents. Its features allow you to consolidate and filter views, reskill, add skills, or set up profiles with just a few clicks. It is a huge time saver, especially for contact centers that frequently change and restore skills to large numbers of people. It offers all-around management solutions for contact center operations and scheduling teams.
Cisco CCE Contact Center Portal
The Speech-Soft Contact Center Portal provides a simple yet comprehensive set of management tools that give you greater control of your contact center. It works in conjunction with the family of Cisco Contact Center Systems to create a better CX experience without requiring in-depth knowledge of Cisco’s native scripting tools.
Through the secure web portal, you can better manage day-to-operations. Whether you prefer to have central control of your call center or want to empower your call center teams to make adjustments as necessary, we provide an easy-to-use management solution to achieve it. With a single tool, you can manage one or multiple contact center systems; even ones in large-scale hosted environments. Works with the family of Cisco Contact Center Systems.
EntrAI™ Intelligent Virtual Agent
Speech-Soft Solutions offers a unique AI Intelligent Virtual Agent as part of your Digital Transformation Strategy. EntrAI is an Omni-Channel Platform that provides a unified approach and simplified IVA architecture to ensure consistent answers across channels. Our patented AI technology interprets text-based communication from multiple sources to quickly deploy a proven natural language IVA experience. In addition to offloading work from agents, you create new channels for customer interaction where none previously existed.
EntrAI is the perfect solution whether you are looking for a platform for long-term application or a bridge between legacy IVR and Intelligent Cloud-based IVA transformations. It allows you to quickly create or consolidate disparate components and platforms into a single cohesive flow of information through our Omni-Channel hub. Building on your existing technologies, we leverage your investment in IVR business logic, back-end data connections, website, and knowledge base into an Intelligent Digital Architecture.
High Level EntrAI Elements
The following high-level diagram show the server and application components and interfaces for EntrAI’s integration into chat and SMS systems.
Speech-Soft teams are experienced and certified in all technologies that lead the way in Contact Center Digital Transformation.