Designing a Framework through Digital Transformation

Designing a Framework through Digital Transformation

Migrating your contact center to the Cloud may seem like a mammoth undertaking. However, it doesn’t have to be. While there is no AI system or program that can do it with the push of a button, designing a framework through digital transformation can make the transition fluid and manageable. 

Understanding the Complexity of Cloud Migration

A successful migration requires an intimate understanding of the technologies and the ability to develop new interfaces that adapt to the specific client’s needs. Knowing how to bridge the legacy and hosted environments is an essential element of the planning process and overall design. It takes careful engineering and must be completed in phases to ensure there are no disruptions to operations. 

Depending on the size of the contact center, digital transformation can be a lengthy process. If there are continued delays, the complete migration could take months. It’s impossible to know what obstacles or problems will arise. But, knowing what can go wrong and having experts on hand allows you to anticipate and correct them in real time if you have the right tools.

Designing and Implement a Framework through Digital Transformation

If you think of digital transformation like the engine of a car, you have to look under the hood and determine the work that needs to be done. This is also true for legacy platforms. The designers and engineers at Speech-Soft first assess what is already in place, and then create a customized solution to either optimize the existing systems or construct an entirely new one.

Unfortunately, there is no one-size-fits-all solution. So, our team must evaluate and ascertain the best and most cost-effective approach for each business. While we try to retain the value of the initial investments, our designers are also highly skilled at creating the missing pieces needed to bridge the gap between systems. They can also design entirely new platforms with the tools specifically suited to each contact center. 

However, to achieve this you must think ahead and know how you will implement the software during the digital transformation. You don’t want to invest a ton of capital or company resources into a new product that you don’t know how to use. Or worse, you could wind up spending  more down the line to update and maintain it. 

Creating the Right Team

The last, and possibly most important piece of migrating to a hosted environment is creating the right team to support you through digital transformation. You want to have the right people in place who are familiar with both systems as you transition. When you enter a partnership with Speech-Soft, we guide you through the process and train your people to troubleshoot and make adjustments as needed. This creates a more organic knowledge base and business continuity. 

Without the right team, you’ll likely meet obstacles you can’t overcome which not only hinders business, but undermines your profit margins. That’s where Speech-Soft’s years of experience can benefit you most. We know digital transformation is a complex process, and we have the expertise to implement the right plan for your contact center.

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