We leverage innovative tools and technologies to find fast and cost-effective solutions.
Speech-Soft’s skilled professionals support our clients’ Digital Transformation every step of the way. We leverage innovative tools and technologies to find fast and cost-effective solutions.
Whether you need assistance with Cloud Migration, AI Conversational IVR, Intelligent Virtual Agent (IVA), Chatbot Development and Containment, or AI Model Training and Tuning, we make your Digital Transformation easier, faster, and better.
AI Conversational IVR goes far beyond Natural Language Understanding (NLU) technologies by incorporating AI to interpret and respond to customers’ dialogue. The grouping of technology, referred to as an Intelligent Virtual Agent (IVA) understands, reacts, and learns from every interaction.
Instead of simply understanding responses, a Conversational IVR determines intent and then maintains the context of ongoing conversations. This allows customers to make requests at any time and receive responses in context to previous questions. Not only is it an easier way to interact with an IVR, but also significantly improves containment and ease of use.
Our team of PhD-level architects, VUI designers, and engineers relies on their expertise in designing and training AI-based conversational IVR to customize solutions that meet your objectives and exceed expectations.
Speech-Soft Solutions offers a unique AI Intelligent Virtual Agent as part of your Digital Transformation Strategy. EntrAI is an Omni-Channel platform that provides a unified approach and simplified IVA architecture to ensure consistent answers across channels. Our patented AI technology interprets text-based communication from multiple sources to quickly deploy a proven natural language IVA experience. In addition to offloading work from agents, you create new channels for customer interaction where none previously existed.
EntrAI is the perfect solution whether you are looking for a platform for long-term application or a bridge between legacy IVR and Intelligent Cloud-based IVA transformations.
It allows you to quickly create or consolidate disparate components and platforms into a single cohesive flow of information through our Omni-Channel hub.
Building on your existing technologies, we leverage your investment in IVR business logic, back-end data connections, website, and knowledge base into an Intelligent Digital Architecture.
The EntrAI IVA platform provides value to both your business and operations in several ways.
Not only does it reduce the cost and time to market, but it also enables quick configuration for each channel while sharing data resources.
Furthermore, it collects customer requests for future analysis and phased expansion in mind.
It breaks down the migration to Cloud-based Intelligent Virtual Agents into manageable bites, each one delivering unique value to your business.
High Level EntrAI Elements
The following high-level diagram show the server and application components and interfaces for EntrAI’s integration into chat and SMS systems.
The most basic definition of “cloud migration” is the move from on-premise or legacy infrastructure to the cloud. However, this barely captures the complexity of moving all your digital operations. While similar to a physical move, it requires moving massive amounts of data, applications, and IT processes from on-premise facilities to hosted cloud data centers. It also requires solid preparation and advance work to ensure a smooth transition.
In the end, all the effort is well worth the value it brings to your business. Some advantages of cloud computing include:
However, if you simply port the existing applications and data to a new data center, you will likely be very disappointed with the results. Our team of experienced professionals performs advanced modifications and optimizations to ensure you see the saving and results you want from your system.
Speech-Soft architects, engineers, designers, and project managers specialize in cloud migrations for contact center and self-service platforms. We customize solutions that can be built on top of existing legacy infrastructure or create entirely new platforms to meet your specific needs. We take a consulting approach to evaluate and help you make decisions that are best for your business. Furthermore, we provide a blueprint for your migration to guarantee your current systems remain operational and available throughout the transition. We aim not only to meet your objectives, but also to exceed your expectations.
Speech-Soft teams are experienced and certified in all technologies that lead the way in Contact Center Digital Transformation.