Analyze requirements and design solutions for approved projects and change requests of moderate to high complexity.
Ability to design complex VUI documents and highly technical Microsoft Visio Call flows for IVR applications. Ability to troubleshoot software issues.
Working knowledge of Cisco Contact Center technologies, Java and Databases. Understanding of Concepts of CTI, UCCE, UCCX, and UCM. Experience in developing complex IVR/VRU Call flows.
Strong planning and organizational skills to meet critical timelines. Position requires an in-depth understanding of IVR/VXML technology, JAVA, J2EE; the architecture of Cisco Call Center technologies; an understanding of SDLC process and implementation; experience in design, development, testing, and implementation of self-service DTMF, directed dialog, and NLU Speech applications; various IDE’s like Cisco Studio, Interaction Composer, CVP Call Studio and GVP Studio; and of Speech Recognition parameters like ASR, TTS and thorough understanding of IVR Speech Tuning.
The successful candidate will have a Bachelors’s degree in Computer Information Systems, Information Technology, or related field (or the equivalent) and five(5) years of experience in the engineering/development field, more specifically with Cisco Call Center Technologies. Experience may have been gained concurrently.