Cisco Contact Center technologies.
Proficient in design, development, engineering and deployment
of CISCO CVP IVR (VXML application using Call studio) Finesse and CTIOS agent desktop applications. Understanding of backend integration methods and processes. Proficient at making recommendations and turning business requirements into executable solutions through the use of best practices.
The position requires a BS degree or equivalent combination of education and a minimum of 3 years of relevant work experience. Salary is competitive and commensurate with experience and ability. Additional requirements include the ability to troubleshoot software issues; excellent oral and written communication skills; willingness to travel up to 100%; working knowledge of Cisco Contact Center technologies, Java, and Databases; strong planning and organizational skills.