All Eyes on the IVR:
Why Your Business Needs a Better IVR Dashboard

Vendors that Matter Series

Rapid recognition and remediation of failures in each customer’s conversation with an IVR are the solutions to problems that plague contact center administrators, marketing executives, CX specialists, and top management alike.

That’s why we say that “all eyes are on the IVR.”

Why Your Business Needs a Better IVR Dashboard
Why Your Business Needs a Better IVR Dashboard
Interactive Voice Response (IVR) systems serve as the first, and often the only, point of contact for customers using the voice channel. Real-time identification and analysis of the purpose for their calls and how well self-service resources satisfy callers’ needs is a must.

Speech-Soft’s Real Time Reporting & Analytics Dashboard effectively addresses these first-order challenges.