Innovator in Contact Center Digital Transformation

Speech Practice

Our team ensures you get the most
from your technology.

Speech
Practice

We design and build speech applications that provide better customer experiences while meeting your ROI and cost of ownership goals.   

Services include:

Conversational and Natural Language Design
Complete IVR and Chatbot Solutions
Hosted or integrated with your legacy IVR     
VUI Design
Intro
Services improve
existing speech applications with:
Tuning, training and VUI design reviews 
Analytics and Reporting on the customer journey
Real-time Anomaly alerts
More uptime and new insights
Led by PhD level architects and VUI designers

Speech Practice

Conversational Intelligence Design

Our PhD-level architects and VUI designers are the keys to success. Our team incorporates both your vision of ideal customer interactions and actual customer requests into the design of NLU Conversational and AI-based speech/chatbot self-service applications.

Using our real-time reporting and analytics, the VUI can document your business’ specific needs. Our design team also tags and records your customers’ requests to transfer vital data to our developers. With this detailed documentation, they are directly able to code and test all new and modified applications, saving you valuable time and money.

Speech Tuning

Speech tuning and NLU training are essential elements of a successful speech or chatbot application.

At Speech-Soft Solutions, our team understands both the science and art of speech application tuning. In fact, Speech Tuning is a centerpiece of our speech practice. Our dedicated team of experts delves into speech applications and analytics to quickly identify major issues that can be solved with proper tuning.

The specially designed Speech-Soft Tuning Toolkit examines and fine-tunes all components of your speech application. We address grammars, prompts, call-flows, applications, NLU tags, and recognition thresholds. Our complete analysis ensures your company’s ability to optimize your customers’ experience.

AI Model Training and Tuning

An AI-based conversational speech application must be trained, not just tuned. While conventional grammar tuning works for technical problems, training allows for greater optimization. Through tagging analysis, intent identification, removal of bad training, and information from the AI model itself, we are able to enhance the level of self-service containment to improve future customer interactions.

Speech Application Development

VUI design
NLU
Conversational Interfaces
AI intent
Contact Center and CTI Integration
NLU Tags
Omni-Channel
Services Integration
Speech Grammars
AI Training
Reporting

We offer internal tools and managed service solutions to:

Reduce the time and cost of application tuning
Provide quick analysis of problematic applications to identify major issues solved by proper tuning
Examine and make recommendations on dialog prompts, grammars, call flow, intents, speech confidence levels and caller data

Speech-Soft is your source for high quality customized solutions for all your needs.

Whether you need an app developed, integration of legacy applications with Cloud-based AI, or additional self-service components for your directed dialog speech application, we have you covered.

Speech Tuning

Speech Dashboard analytics:

The basis of our managed service tuning solution 
Uses the Speech Dashboard to identify problem areas down to the individual dialog level for every call from every application
Examines performance of the speech engine compared to web service calls to address all performance impacting issues

Speech Practice Products

IVR Reporting and Analytics Dashboard

Real time IVR reporting & analytics dashboard plus notifications
Visually reports and monitors IVR performance

The customized IVR dashboard is your best resource to monitor real-time reporting, analytics, and notifications of performance. The potential applications go vastly beyond anything else currently in the market. It provides a graphical set of KPIs to help you analyze and diagnose operational issues. With a customizable view for each user and real-time notifications when thresholds are breached, you know how the IVR is performing at any given moment.

Our expert consults also offer detailed insights down to the dialog level to help you target enhancements. They will also show you how to use the dashboard to access historical data to generate both real-time and scheduled reports of analytics. You have a complete overview that allows you to get to the root and contain issues before they become bigger problems.

Speech Practice Products

EntrAI Conversational Intelligence Hub

AI Chatbot Platform
Extends IVR business logic/data to AI/chat/SMS

Speech-Soft Solutions offers a unique AI Intelligent Virtual Agent as part of your Digital Transformation Strategy. EntrAI is an Omni-Channel Platform that provides a unified approach and simplified IVA architecture to ensure consistent answers across channels. Our patented AI technology interprets text-based communication from multiple sources to quickly deploy a proven natural language IVA experience. In addition to offloading work from agents, you create new channels for customer interaction where none previously existed.

EntrAI is the perfect solution whether you are looking for a platform for long-term application or a bridge between legacy IVR and Intelligent Cloud-based IVA transformations. It allows you to quickly create or consolidate disparate components and platforms into a single cohesive flow of information through our Omni-Channel hub. Building on your existing technologies, we leverage your investment in IVR business logic, back-end data connections, website, and knowledge base into an Intelligent Digital Architecture.

The EntrAI IVA platform provides value to both your business and operations in several ways. Not only does it reduce the cost and time to market, but it also enables quick configuration for each channel while sharing data resources. Furthermore, it collects customer requests for future analysis and phased expansion in mind. It breaks down the migration to Cloud-based Intelligent Virtual Agents into manageable bites, each one delivering unique value to your business.

High Level EntrAI Elements

The following high-level diagram show the server and application components and interfaces for EntrAI’s integration into chat and SMS systems.

Speech Practice Products

Voice Biometrics

Used for password reset and other employee/customer authentication needs for self-service
Saves help desk time and money and improves responsiveness
High ROI quick deployment solution
Certified Center of Excellence

Certifications

Speech-Soft teams are experienced and certified in all technologies that lead the way in Contact Center Digital Transformation.

Thumbs up
The EntrAI IVA platform provides value to both your
business and operations in several ways.
Not only does it reduce the cost and time to market, but it also enables quick configuration for each channel while sharing data resources. Furthermore, it collects customer requests for future analysis and phased expansion in mind. It breaks down the migration to Cloud based Intelligent Virtual Agents into manageable bites, each one delivering unique value to your business.