WHO WE ARE
Our blended workforce ensures on-time delivery of projects in the most cost-effective manner.
For nearly 20 years, Speech-Soft Solutions has been supporting large organizations across a variety of industries as an innovator in contact center digital transformation.
Speech-Soft Solutions offers a variety of products and services via its Contact Center Practice, Speech Practice, Digital Transformation teams, and the Managed Services Practice. Each area of the firm is backed by talent whose experience, knowledge, and tenure are unmatched in the industry.
The entire Speech-Soft team of leaders, architects, engineers, and innovators operate under one mindset: deliver client projects on time and on budget, where possible. This philosophy is supported by the “follow the sun framework” of teams strategically sprinkled throughout the globe, bound together by state-of-the-art collaboration tools that help them run smoothly.
Get to know our Team
As you evaluate our core competencies and compatibility with your organization, it may help to understand our mission: to be a client-centric, forward-focused, and quality-obsessed 21st-century technology solutions company.
After hundreds of IVR and CTI deployments and over 20 years in the IVR and Speech world, I founded Speech Soft with the support of my brother Raja, my previous bosses, my good friends, and exceptionally talented colleagues whose profiles you see here. Together, we have created a culture that is built on everlasting relationships, in an environment of positive energy around home and office. I live in Allen, TX with my wife and two children. We enjoy travel, golf, good food, and wine.
Gordon is one of Speech-Soft’s rocket scientists, having worked at NASA on the Apollo Moon program early in his data center/operations career. Gordon ran EMEA operations at Intervoice and came out of retirement in 2010 to reunite with J.P., and is in charge of Finance, HR, and Legal. Gordon has been married to his wife Jerry for 36 years. They are more than happy to spend time with their three children, 7 grandchildren, and 2 great-grandchildren.
During the past 25 + years Ali has worked in all aspects of the sales process, bringing together teams from various partners in complex sales opportunities that involve both prospect business and IT groups. His contact center industry experience includes contact center operations, sales engineering, and systems integration services, and software sales. Ali’s foundational experience with Merrill Lynch, Aspect Software, Verizon, and NTT (Dimension Data) was integral to him joining Speech-Soft Solutions. Ali, his wife Naheed, and three children are originally from New Jersey and now reside in the Dallas area. His favorite pastime is spending time with family.
Greg is an architect, strategy & product executive with over 30 years of experience in consulting, designing, and deploying complex CX, AI, speech, contact center, and digital self-service applications. Greg has held executive roles in professional services, operations, partner management, solution/product development and has served as CTO & VP Operations for large Cisco ATP partners. He enjoys competitive sailing, golf, and college basketball. Go, Marquette!
Dr. Goldberg heads the Speech-Soft Speech & IVR practice. He has extensive experience in VUI Design, IVR Development, Speech Recognition/Tuning & holds PMP & SAFe certifications. He has authored over 70 Patents spanning such topics as Speech Recognition, Optical Character Recognition, Speech Coding, AI, and IVR enhancements. Dr. Goldberg is also very active in environmental issues and is a founding member of the Green Team in Holmdel, NJ..
Chris is known as the “Godfather” of Cisco Contact Center. With over 25 years of Cisco contact center experience from the original Geotel ICR to the present day, he has worked globally with almost every Cisco customer in A2Q design reviews. At Speech-Soft, Chris drives service & execution excellence in our contact center solutions & development teams. Chris & wife Donna have 2 sons & live in New Hampshire. Their 2 cats often add meows on his conference calls.
With over 30 years of sales leadership with Cisco & ATP Partners, Scott combines game-changing managed services experience with a deep understanding of contact center & collaboration solutions. He is consistently successful in building sales teams that focus on service, financial & healthcare markets. A graduate of the Univ of Texas, Scott lives in Dallas with his wife Vicki. Scott has two daughters & two grandchildren & still finds time for fly fishing & tennis.
Having lived and worked in Europe, the UK, and stateside, David brings an invaluable global perspective to a nearly 30-year career in managing complex IVR and speech support organizations. David is our resident master of pinpointing the critical factors that are unique to our clients in determining their customer interaction and operational success. In his spare time, David is a licensed drone pilot.
Myron is a young man with 25+ years of contact center, operations, and management experience. Myron is an expert on crafting together complex customer omnichannel solutions required by large blue-chip corporations. Myron's experience ensures his customers have a system optimized for customer experience, operational excellence, and efficiency. Myron is a dedicated father, train buff, and addicted to Pokémon Go.
Venkat brings in 20 plus years of IT industry experience working at both USA and India locations. Venkat currently oversees India operations, his past exposure working in a wide variety of roles and responsibilities attaining expertise in building global teams and supporting complex applications/implementations in Europe, the Middle East, and the Asia Pacific regions helped to establish India operations seamlessly. Venkat lives in Hyderabad with his wife and two children. Enjoy watching sports, the news, and travel by road.
Scientist. Programmer. Designer. Developer. Project Manager. Leader. These are the hats worn by Madhavi Barru over her 2o+ years of experience. By virtue of her diverse technical and business skill sets, she has gained real-world expertise in such industries as defense, healthcare, finance, telecommunications, and hospitality. Her wide-ranging perspective results in creative yet grounded business solutions for our clients. During her rare free time, Madhavi enjoys traveling and gardening with her energetic youngsters.
After finishing a degree in Pharmacology (I officially did drugs at university!!) I fell into the corporate world of computers and Cisco Contact Centers and all things Cisco UC.
Over the years having worked with all the major UK Telcos and for Cisco themselves, I am generally described as the plumber of the team, drifting towards the infrastructure and foundational areas of a contact center.
When relaxing I try to finish my GT40 replica that is 15 years in the making.
A native of Tipperary, Ireland, Paul has over 20 years of experience in delivering and supporting Cisco Contact Center. Starting out in Paris, France, where he worked for the national telecom carrier before moving to the US to expand on their North American presence. Currently based in the UK, he's as comfortable with a glass of wine and smelly cheese as he is with a pint of Guinness and a plate of fries.
Trusted for our customer experience, expert design, and successful track record.