Innovator in Contact Center Digital Transformation

WHO WE ARE

Our blended workforce ensures on-time delivery of projects in the most cost-effective manner.

Our Story

For nearly 20 years, Speech-Soft Solutions has been supporting large organizations across a variety of industries as an innovator in contact center digital transformation.

Speech-Soft Solutions offers a variety of products and services via its Contact Center Practice, Speech Practice, Digital Transformation teams, and the Managed Services Practice. Each area of the firm is backed by talent whose experience, knowledge, and tenure are unmatched in the industry.

The entire Speech-Soft team of leaders, architects, engineers, and innovators operate under one mindset: deliver client projects on time and on budget, where possible. This philosophy is supported by the “follow the sun framework” of teams strategically sprinkled throughout the globe, bound together by state-of-the-art collaboration tools that help them run smoothly.

Speech-Soft helps our clients deliver the best possible customer experiences.

Nearly 20 Years
Operating as an innovator in contact center digital transformation
Global Company
That provides 24 x 7 development and support
Highly Experienced
Tenured leaders and technology team members
Time Tested
Methodology that drives 100% on/under budget and on-time delivery of projects
Culture
That is nimble, flexible, and one that fosters easy collaboration with clients

Get to know our Team

As you evaluate our core competencies and compatibility with your organization, it may help to understand our mission: to be a client-centric, forward-focused, and quality-obsessed 21st-century technology solutions company.

J.P. Reddy  <img src="https://speech-soft.com/wp-content/uploads/2021/05/birdie-1.png" />
J.P. Reddy
Founder & CEO

After hundreds of IVR and CTI deployments and over 20 years in the IVR and Speech world, I founded Speech Soft with the support of my brother Raja, my previous bosses, my good friends, and exceptionally talented colleagues whose profiles you see here. Together, we have created a culture that is built on everlasting relationships, in an environment of positive energy around home and office. I live in Allen, TX with my wife and two children. We enjoy travel, golf, good food, and wine.




Gordon Givens <img src="https://speech-soft.com/wp-content/uploads/2021/05/launch.png" />
Gordon Givens
Executive Vice President

Gordon is one of Speech-Soft’s rocket scientists, having worked at NASA on the Apollo Moon program early in his data center/operations career. Gordon ran EMEA operations at Intervoice and came out of retirement in 2010 to reunite with J.P., and is in charge of Finance, HR, and Legal. Gordon has been married to his wife Jerry for 36 years. They are more than happy to spend time with their three children, 7 grandchildren, and 2 great-grandchildren.






Ali Khan <img src="https://speech-soft.com/wp-content/uploads/2021/05/big-family.png" />
Ali Khan
Senior Vice President of Sales

During the past 25 + years Ali has worked in all aspects of the sales process, bringing together teams from various partners in complex sales opportunities that involve both prospect business and IT groups. His contact center industry experience includes contact center operations, sales engineering, and systems integration services, and software sales. Ali’s foundational experience with Merrill Lynch, Aspect Software, Verizon, and NTT (Dimension Data) was integral to him joining Speech-Soft Solutions. Ali, his wife Naheed, and three children are originally from New Jersey and now reside in the Dallas area. His favorite pastime is spending time with family.

Greg Stack <img src="https://speech-soft.com/wp-content/uploads/2021/05/sailing.png" />
Greg Stack
SVP Products & Emerging Technology

Greg is an architect, strategy & product executive with over 30 years of experience in consulting, designing, and deploying complex CX, AI, speech, contact center, and digital self-service applications. Greg has held executive roles in professional services, operations, partner management, solution/product development and has served as CTO & VP Operations for large Cisco ATP partners. He enjoys competitive sailing, golf, and college basketball. Go, Marquette!


Randy Goldberg, PhD <img src="https://speech-soft.com/wp-content/uploads/2021/05/planet-earth.png" />
Randy Goldberg, PhD
Executive Vice President IVR & Speech Technologies

Dr. Goldberg heads the Speech-Soft Speech & IVR practice. He has extensive experience in VUI Design, IVR Development, Speech Recognition/Tuning & holds PMP & SAFe certifications. He has authored over 70 Patents spanning such topics as Speech Recognition, Optical Character Recognition, Speech Coding, AI, and IVR enhancements. Dr. Goldberg is also very active in environmental issues and is a founding member of the Green Team in Holmdel, NJ..


Scott Olivier <img src="https://speech-soft.com/wp-content/uploads/2021/05/fishing.png" />
Scott Olivier
Vice President, Sales

With over 30 years of sales leadership with Cisco & ATP Partners, Scott combines game-changing managed services experience with a deep understanding of contact center & collaboration solutions. He is consistently successful in building sales teams that focus on service, financial & healthcare markets. A graduate of the Univ of Texas, Scott lives in Dallas with his wife Vicki. Scott has two daughters & two grandchildren & still finds time for fly fishing & tennis.


David Wood <img src="https://speech-soft.com/wp-content/uploads/2021/05/drone.png" />
David Wood
Vice President, Operations

Having lived and worked in Europe, the UK, and stateside, David brings an invaluable global perspective to a nearly 30-year career in managing complex IVR and speech support organizations.

David is our resident master of pinpointing the critical factors that are unique to our clients in determining their customer interaction and operational success. In his spare time, David is a licensed drone pilot.













Myron Hayden <img src="https://speech-soft.com/wp-content/uploads/2021/05/pikachu.png" />
Myron Hayden
Director, Contact Center US

Myron is a young man with 25+ years of contact center, operations, and management experience.

Myron is an expert on crafting together complex customer omnichannel solutions required by large blue-chip corporations. Myron's experience ensures his customers have a system optimized for customer experience, operational excellence, and efficiency. Myron is a dedicated father, train buff, and addicted to Pokémon Go.













Keith Potter <img src="https://speech-soft.com/wp-content/uploads/2021/06/bowling.png" />
Keith Potter
Vice President of Contact Center Solutions

Keith has 30+ years of experience in the Telephony Industry. He gained real world experience in Enterprise Telephony/Contact Center solutions supporting HealthCare, Retail, Insurance and Government verticals. Keith started his career on legacy PBX Systems in the late 80's evolving into spearheading Architecture/Deployment 20 years later. His contact center industry experience includes contact center engineering, operations, system solutioning, and integration services. At Speech-Soft, Keith oversees service & execution excellence in our contact center solutions & development teams. Keith holds multiple certifications including CCNA. CCDA, CCNP Network, CCNP Collaboration, UCCE Design & Implementation. He has been married to wife, Haley for 20 years and loves spending time with is his 6 grandchildren. In his personal time, you will find Keith golfing, bowling, or enjoying the great outdoors.

Perry Busch <img src="/wp-content/uploads/2021/08/parrot.png" />

Perry Busch

Director of Project Management

Perry has worked in the Cisco Collaboration and Contact Center industry for over 20 years. Project Management has been his main focus. He has run PMOs for Cisco Gold Partners and run his own business.

He is eager to help grow the company, business, and PMO. Perry is married with 4 children, 2 adored grandchildren, a chocolate lab, and a crazy parrot.

Time with family is a priority; other passions include hiking and paddle boarding.





Venkat Palpunuri <img src="https://speech-soft.com/wp-content/uploads/2021/05/cricket.png" />

Venkat Palpunuri

Director India Operations

Venkat brings in 20 plus years of IT industry experience working at both USA and India locations. Venkat currently oversees India operations, his past exposure working in a wide variety of roles and responsibilities attaining expertise in building global teams and supporting complex applications/implementations in Europe, the Middle East, and the Asia Pacific regions helped to establish India operations seamlessly. Venkat lives in Hyderabad with his wife and two children. Enjoy watching sports, the news, and travel by road.


Madhavi Barru <img src="https://speech-soft.com/wp-content/uploads/2021/05/gardening.png" />

Madhavi Barru

Development
Manager

Scientist. Programmer. Designer. Developer. Project Manager. Leader. These are the hats worn by Madhavi Barru over her 2o+ years of experience. By virtue of her diverse technical and business skill sets, she has gained real-world expertise in such industries as defense, healthcare, finance, telecommunications, and hospitality. Her wide-ranging perspective results in creative yet grounded business solutions for our clients. During her rare free time, Madhavi enjoys traveling and gardening with her energetic youngsters.


Paul Egan <img src="https://speech-soft.com/wp-content/uploads/2021/05/beer.png" />

Paul Egan

Customer Experience Consultant at Konectiv Solutions

A native of Tipperary, Ireland, Paul has over 20 years of experience in delivering and supporting Cisco Contact Center. Starting out in Paris, France, where he worked for the national telecom carrier before moving to the US to expand on their North American presence. Currently based in the UK, he's as comfortable with a glass of wine and smelly cheese as he is with a pint of Guinness and a plate of fries.








Explore our White Papers
Venkat Palpunuri <img src="https://speech-soft.com/wp-content/uploads/2021/05/cricket.png" />

Venkat Palpunuri

Director India Operations

Venkat brings in 20 plus years of IT industry experience working at both USA and India locations. Venkat currently oversees India operations, his past exposure working in a wide variety of roles and responsibilities attaining expertise in building global teams and supporting complex applications/implementations in Europe, the Middle East, and the Asia Pacific regions helped to establish India operations seamlessly. Venkat lives in Hyderabad with his wife and two children. Enjoy watching sports, the news, and travel by road.


Madhavi Barru <img src="https://speech-soft.com/wp-content/uploads/2021/05/gardening.png" />

Madhavi Barru

Development
Manager

Scientist. Programmer. Designer. Developer. Project Manager. Leader. These are the hats worn by Madhavi Barru over her 2o+ years of experience. By virtue of her diverse technical and business skill sets, she has gained real-world expertise in such industries as defense, healthcare, finance, telecommunications, and hospitality. Her wide-ranging perspective results in creative yet grounded business solutions for our clients. During her rare free time, Madhavi enjoys traveling and gardening with her energetic youngsters.


Paul Egan <img src="https://speech-soft.com/wp-content/uploads/2021/05/beer.png" />

Paul Egan

Customer Experience Consultant at Konectiv Solutions

A native of Tipperary, Ireland, Paul has over 20 years of experience in delivering and supporting Cisco Contact Center. Starting out in Paris, France, where he worked for the national telecom carrier before moving to the US to expand on their North American presence. Currently based in the UK, he's as comfortable with a glass of wine and smelly cheese as he is with a pint of Guinness and a plate of fries.







Anthony Gibson <img src="https://speech-soft.com/wp-content/uploads/2021/05/steering-wheel.png" />

Anthony Gibson

Contact Center Specialist and CTO at Konectiv Solutions

After finishing a degree in Pharmacology (I officially did drugs at university!!) I fell into the corporate world of computers and Cisco Contact Centers and all things Cisco UC. Over the years having worked with all the major UK Telcos and for Cisco themselves, I am generally described as the plumber of the team, drifting towards the infrastructure and foundational areas of a contact center. When relaxing I try to finish my GT40 replica that is 15 years in the making.






Explore our White Papers
Understanding Your IVR Options<br><br>
Understanding Your IVR Options

Your IVR project finally got green‐lighted. The good news – there have never been more options for IVR technology: Touch-tone Only, Press or Say Digits, Directed Speech Dialog (with touch tone fall back), and Natural Language Understanding. The bad news – now you are faced with the task of figuring out which one to use.


Does your IVR need Natural Language Understanding?
Does your IVR need Natural Language Understanding?
Having your customer service line answered in the most life-like way possible – “Thank you for calling. How can I help you today?” — should be a no brainer. But is using a Natural Language Understanding (NLU) solution the way to get there? NLU is certainly an attractive option, but it may not be the best option for you. So before you embark on a costly NLU journey, let’s take a moment to think through your options.
New Frontier of Speech Tuning Tools Change the Game!
New Frontier of Speech Tuning Tools Change the Game!
Tuning is not new. Most of us, whether we are speech application managers or IVR business sponsors, understand that periodic speech tuning will improve accuracy and containment of our speech applications, provide a positive ROI and improve the customer journey. Whether it’s a busy project schedule or prioritizing scarce funding, tuning often falls to the bottom of the to-do list.

Why Your Business Needs a Better IVR Dashboard
Why Your Business Needs a Better IVR Dashboard
Interactive Voice Response (IVR) systems serve as the first, and often the only, point of contact for customers using the voice channel. Real-time identification and analysis of the purpose for their calls and how well self-service resources satisfy callers’ needs is a must.

Speech-Soft’s Real Time Reporting & Analytics Dashboard effectively addresses these first-order challenges.
View Our Data Sheets
EntrAI AI Chatbot<br><br>
EntrAI AI Chatbot

Speech-Soft Solutions offers a unique AI chatbot which leverages our experience in IVR, NLU , AI and grammars within Omni-Channel architectures. We have developed EntrAI, a patented approach to AI chatbot that leverages your existing investment in IVR business logic and backend data connections to quickly deploy a proven natural language chatbot experience.




KomandEX Contact Center Management
KomandEX Contact Center Management
KomandEX Contact Center Management for CCE is a major time saver for contact centers that have a need to change and restore skills frequently for a large number of agents. The command console consolidates views across multiple PGs and filters view and control to only the groups or agents of interest. A single resource is able to reskill, add skills or set up a profile for hundreds of agents with just a few clicks. Hours of operation and the ability to take snapshots of the contact center via manual or scheduled operation provide a previously unseen level of control and CX impacting operational efficiency.
Real Time IVR Reporting
Real Time IVR Reporting
Tired of guessing how your IVR is working? Do you need the final piece of complete end-to-end IVR call reporting for customer journey and success? Would you like a real time and history-based indication of what your customers are requesting and how effective each IVR dialog and external service is performing?







Cisco CC Portal<br><br>
Cisco CC Portal

The Speech-Soft CC Portal is designed to simplify contact center management. It empowers business users to take control of the customer experience without ever having to learn or use the Cisco native scripting tools. Speech-Soft’s CC Portal lets you control your contact center with easy to use tools to manage your schedule and holidays, prompts and messages, customer experience workflows and system configuration from a secure web page. Call or email us to setup a remote demo session.
Password Reset Platform
Password Reset Platform
The Speech-Soft Password Reset Solution powered by Lumenvox simplifies the resetting of passwords in a fast and secure user experience. Given that 30% of most internal help desk calls involve passwords or lockouts, the ROI on this solution is swift and substantial. This voice biometric and multi-factor authenticated approach automates password resets, frees up internal help desk personnel and makes password reset or lockout services available to employees 7x24

World-Class Partners

Trusted for our customer experience, expert design, and successful track record.

Thumbs up
J.P. Reddy - CHIEF EXECUTIVE OFFICER
“I could not be more proud of the people and products of Speech-Soft. I encourage you to let us help you create a best in class customer care experience."

Let’s talk… we’ll learn what you need and you’ll learn how Speech-Soft can help.